Delivery & Returns

EBC Bike Brake Shop makes every effort to ensure that the goods you ordered get to you undamaged and in a timely fashion. Please ensure you read the following in the event of a problem to ensure speedy resolution of any problems:


Delivery >

  • The normal delivery time for the products are shown as part of the products description.
  • If the delivery date is to be any longer than this time you will be contacted by one of the EBC Bike Brake Shop sales representatives.
  • All orders will be shipped by recognised carriers or the Royal Mail.
  • EBC Bike Brake Shop can only ship goods to the credit card holders address.
  • EBC Bike Brake Shop is not responsible for any additional costs as a result of extended delivery times, unless prior consent is given in writing by a member of EBC Bike Brake Shop staff.
  • * Please note, free delivery over 30 does not include orders placed outside of mainland UK. Orders placed for UK islands, Scottish Isles and all overseas will be charged according to weight.

  • Please note >

    Where an order is placed from a country outside of the European Community, we will require a international bank transfer to a nominated account before we can ship any goods.
    For orders outside of the UK, place the order and we will contact you regarding delivery of the goods and the costs for your country. No money will be taken from the credit card until you have accepted any additional costs for overseas shipping.


    Returns >

    In the event that there is a problem with the goods, please contact us.

  • For unwanted goods, we accept returns for up to 365 days, so long the items have not been fitted to a vehicle or used under any circumstance.
  • EBC Bike Brake Shop is not responsible for any additional costs as a result of a faulty product, unless prior consent is given in writing.
  • Products must be returned at your cost and in re-sale able condition.
  • This does not effect your statutory rights.
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    8 reasons to choose us...

    1. Latest pad formulations always used.

    2. Late 2pm cutoff for next day courier delivery (Mon-Sat).

    3. Free UK delivery (Mon-Fri) Saturday delivery 15.00 fee.

    4. 365 day returns on un-used items.

    5. Offical EBC dealer and champions of service.

    6. Secure online shop.

    7. Easy to find the correct parts for your bike.

    8. All genuine EBC products - beware of fakes.

    EBC Brakes